This is for all the journalists out there. One of the joys (?) of working at a newspaper is that people expect you to be perfect on a day-in, day-out basis.
It’s good to always keep on your toes, and I agree that accuracy is the foundation of any good journalism. But when readers find something in your paper that you haven’t gotten right, they’re quick to call or email and to irately take you to task for it.
This can be good — letting you know that you’ve goofed, however embarrassingly, is key if you’re going to correct it.
But this can also be bad. Sometimes readers want to get into very arcane grammatical discussions with you. Sorry, the serial comma just isn’t CP style.
And sometimes they think you’re not doing it right just because you’re not doing what they want or expect. For example, give me one good reason why a TV grid is relevant information in this day and age. But readers will piss and moan that your 75-cent paper is suddenly robbed of all value should you so much as shrink the crossword by a half-inch.
Anyway, I’ve found a website that is devoted to these cranky complaint calls and emails. In any newsroom, some of the crankiest cranks get passed around on the voice mail system, or forwarded along via email so that everyone can get a kick out of the crazy old bat who drunkenly berates you for canceling Marmaduke but then, after three minutes of vitriol, manages to find it on the page, and yet still signs off with an accusatory tone, because it should somehow have been easier to find it.
Yes, we’ve all got those tales, and Paper Haters is the place to send them, so that newsrooms around the world can share. Sometimes, it’s a chance for reporters to vent with people who just aren’t happy with the coverage of something, but there are some gems. Try this email:
I just wanted to let you know, that your story and pictures on WRESTLER, state champ from TEAM X High School, were perfect … Athough this was great, the other local wrestling coverage stunk.
Or this one:
Miss REPORTER, you are a Socialist Liberal Democrat scumbag and when the journalism business goes through another wave of lay-offs, I hope you’re at the top of the axing list. Journalists like you are what’s wrong with this country.
But the best are always the voice mails. I love this guy:
Part one: What about the Kentucky Derby 1
Part two: What about the Kentucky Derby 2
Or, see if you can gear up your brain to make full sense of this woman.